Refund policy

At Enswathe, every piece is thoughtfully curated to help you Doll Up & Celebrate. We take great care in ensuring the quality, finishing, and packaging of every order. However, in the unlikely event that something isn’t right, please review our policy below to understand how exchanges are handled.

Exchange Eligibility

Exchanges or store credit are applicable only in case of damaged or defective products, subject to the following conditions:

The request must be raised within 3 days of delivery
The product must be unused, unworn, unwashed, and in the same condition as received
Original packaging, tags, and invoice must be intact
A parcel opening video (360°, continuous, without pause or cut) is mandatory for all damage or defect claims

Requests raised without a parcel opening video will not be considered.

Items Not Eligible for Return or Exchange

The following items are strictly non-returnable and non-exchangeable:

Sale or discounted items
Handcrafted / hand-worked pieces
Customized or made-to-order products
Products purchased with add-ons (considered customized)
Returns or exchanges requested due to fabric, sizing or fitting issues
International orders

By placing an order on our website, you acknowledge that you have read and agreed to this policy before checkout.

Blouse Size Selection & Alteration Policy

Our blouses are designed with alteration flexibility, considering the nature of handcrafted apparel.

All blouses comes with upto 2 inch added allowance on each side, allowing for adjustments of upto 2 inches larger or smaller for a perfect fit.

Customers are requested to carefully select the appropriate size category before placing an order
Returns or exchanges will not be entertained for size or fabric related reasons, including fitting expectations or alteration requirements
Alterations are a personal preference and not treated as product defects

For size or fabric related clarifications before ordering, customers are encouraged to contact our team - we’re always happy to help.

📞 +91 82962 76485
🕚 Support Hours: 11:00 AM – 6:00 PM (IST), Monday to Saturday

Saree & Blouse Folding Requirements

All sarees and blouses being returned must be properly folded before dispatch.

Improper folding, crumpling, or careless packing may lead to damage during transit
Products received in a poorly folded or mishandled condition may be returned back to the customer
Proper folding helps maintain the shape, finish, and integrity of the product and ensures a smooth quality check process

We request customers to handle returned items with the same care as received.

Nature of Handcrafted Products

Many Enswathe products involve hand processes. Minor variations such as:

Weaving irregularities
Thread pulls, knots, or loom marks
Slight embroidery or texture variations

are natural characteristics of handcrafted textiles and are not considered defects.

Colour & Appearance Disclaimer

We strive to display product colors as accurately as possible. However, slight variations (up to 5–10%) may occur due to:

Screen and display settings
Lighting conditions
Individual color perception

Returns or exchanges will not be accepted for minor colour variations.

Exchange Process

Step 1: Contact Us

Email us from the same email ID used to place the order within 3 days of delivery:

📧 enswathecelebrate@gmail.com
📧 hello@enswathe.com

Please include:

Order number
Description of the issue
Parcel opening video

Do not courier the product without written authorization from our team.

Step 2: Quality Check & Store Credit

Once the authorized return is received:

The product undergoes a quality inspection
Upon approval, a store credit coupon equal to the product value will be issued
The coupon will be emailed to your registered email ID
Store credit is valid for 180 days and can be redeemed on our website during checkout

👉 We do not offer cash refunds, bank transfers, or monetary refunds under any circumstances.

Additional Notes

Store credit is issued only after the returned product is received and approved
Products that fail quality checks may be shipped back to the customer
Enswathe reserves the right to approve or reject any exchange request after inspection

Need Assistance?

For any questions before placing your order, we encourage you to reach out to us—we’re always happy to help.